At Ograins (“Company,” “we,” or “us”), we recognize the importance of maintaining the privacy and confidentiality of our users’ personal information. By providing your contact details, including but not limited to email addresses, phone numbers, and social media identifiers, you expressly consent to our use of such information for marketing and promotional purposes, including the dissemination of emails, SMS, phone calls, and messages via WhatsApp. These communications pertain exclusively to the premium millet and organic food products offered under the brand “Ograins.” Your contact information shall not be disclosed to third parties for marketing purposes without your prior written consent. You may withdraw your consent at any time by unsubscribing from the communications or notifying us in writing. We are committed to adhering to applicable privacy laws and regulations to ensure that your personal data is handled with due care and security.

Shipping Policy

Ograins commits to dispatching orders within the timelines specified for each product category below, following the confirmation of the order and receipt of full payment:

• Raw Millets & Flour Staples (e.g., Foxtail Millet, Ragi Flour, Multi-Millet Atta): Dispatch within 5 (Five) business days of order confirmation.
• Processed, Baked & Ready-to-Eat Foods (e.g., Millet Mixes, Cookies, Breakfast Oats, Dosa Mixes): Dispatch within 6 (Six) business days of order confirmation.

The estimated delivery period within India may extend up to 30 (Thirty) business days, depending on logistical circumstances and the delivery location. Once the goods are dispatched, Ograins shall no longer bear responsibility for any delay in delivery, as such delays shall be entirely attributable to our logistics partners. In the event of multiple unsuccessful delivery attempts whereby the goods are returned to our warehouse, Ograins will arrange for 1 (One) reshipment without additional cost to the customer.

If goods are lost or damaged during transit, Ograins will offer a replacement, provided the customer strictly adheres to the claims procedure set forth in our Refund Policy below.

Refund & Replacement Policy

Ograins adopts a strict no-refund policy. In the event that the goods are damaged or defective upon receipt, the customer shall be entitled to a replacement, subject to complete compliance with the claims process specified herein.

To be eligible for a replacement, the customer must submit an unboxing video and clear photographic evidence demonstrating the damage or defect within 24 (Twenty-Four) hours of delivery. This documentation must be sent to [insert support email] within the stipulated timeframe. Claims not submitted in accordance with this exact procedure, or received outside the specified 24-hour window, will be deemed invalid, and the customer will forfeit any entitlement to a replacement. Ograins reserves the right to thoroughly investigate and verify the claim before determining whether a replacement is warranted.

Terms of Service

By accessing or using the website or services of Ograins (accessible at website link), you (“User”) acknowledge and agree to be bound by these Terms of Service, as amended from time to time. The Company reserves the right to modify or update these Terms at its sole discretion without prior notice, and such modifications shall be effective immediately upon posting on the website. It is the User’s responsibility to review these Terms periodically. All orders placed with Ograins are subject to acceptance, and the Company reserves the right to refuse any order, in whole or in part, at its sole discretion. Payments are to be made in full at the time of order confirmation.

Terms for Offers and Promotions

Ograins reserves the right to implement promotional campaigns, discounts, or special offers (“Promotions”) at its sole discretion. Each Promotion shall be subject to specific terms and conditions, which will be delineated in the relevant promotional materials. Promotions shall be valid for a designated period as specified therein and are not combinable with any other offers or discounts unless expressly stated. Ograins further reserves the right to withdraw, amend, or terminate any Promotion at any time, without prior notice or liability. Any fraudulent or improper use of Promotions may result in immediate order cancellation, account disqualification, and potential legal recourse.

User Account Obligations

Customers are required to establish an account (“Account”) to access certain functionalities of the Ograins e-commerce ecosystem. Users shall assume full responsibility for maintaining the confidentiality of their Account credentials, including but not limited to usernames and passwords. Users shall be fully liable for all activities conducted under their Account. In the event of any unauthorized access or suspected breach of security, users shall promptly notify Ograins. Ograins shall not be held liable for any loss or damage arising from the failure of users to secure their Account credentials.

Payment Security

Ograins is committed to ensuring the security of its customers’ payment information. All online transactions are processed utilizing Secure Socket Layer (SSL) encryption technology to safeguard sensitive data. Ograins does not retain or store any payment card information on its servers; instead, transactions are securely facilitated through accredited, PCI-DSS compliant third-party payment gateways. Users are responsible for the security of their own login credentials and must exercise due diligence in protecting their personal information during transactions. Ograins shall not be liable for any unauthorized access to or use of payment information resulting from user negligence or failure to comply with security protocols.

Intellectual Property Policy

Ownership of Intellectual Property

All content available on this website, including but not limited to text, images, product layouts, designs, packaging graphics, logos, trademarks, and proprietary marketing assets, is the exclusive property of Ograins, or where applicable, its licensors, and is protected under applicable intellectual property laws, including copyright, trademark, and patent laws of India. Unauthorized use, reproduction, distribution, or modification of such content, in whole or in part, without express written permission from Ograins, is strictly prohibited. By using this website, the user acknowledges that they have no rights to our intellectual property and shall completely refrain from any acts that could infringe upon such rights.

Grant of Limited License

Ograins grants the user a limited, revocable, non-transferable, and non-exclusive license to access and use the website solely for personal, non-commercial shopping purposes. This limited license is strictly conditioned upon the user’s continuous compliance with all terms and conditions outlined in this Policy. Infringement of any intellectual property rights will result in immediate legal action, including but not limited to claims for damages and permanent injunctions.

Cookies and Tracking Policy

Use of Cookies and Similar Technologies

Ograins uses cookies, pixel tags, and other similar tracking technologies to enhance the user experience, optimize website functionality (such as remembering items placed in your shopping cart), and provide personalized content. Cookies are small text files stored on a user’s device that enable us to recognize users and track their preferences. These technologies help us analyze traffic, improve marketing efforts, and enhance our clean pantry and millet food service offerings.

Types of Cookies Used

1. Essential Cookies: Required for the basic operation of the website, maintaining the user’s shopping session, and providing secure login.
2. Performance Cookies: Used to collect information on how visitors interact with the store, allowing us to optimize pages and improve the user journey.
3. Functional Cookies: Enable the website to remember customer choices, such as currency, language, or region preferences.
4. Targeting and Marketing Cookies: Employed to display relevant advertisements across search engines or social media platforms and track the effectiveness of marketing campaigns.

By using this website, you consent to our use of cookies. You may manage or disable cookies via your browser settings, although doing so may affect your ability to use certain core features of the online storefront.

Third-Party Services

We may partner with third-party service providers (such as Google Analytics or marketing tools) who use cookies to track user interactions on the website and display advertisements based on prior visits. Any data collected by such third parties is governed entirely by their respective privacy policies.

User-Generated Content and Reviews Policy

Submission of User-Generated Content

Users may post product reviews, ratings, comments, and feedback on the Ograins website regarding their culinary and health experiences with our foods. By submitting such content, users grant Ograins a perpetual, irrevocable, non-exclusive, royalty-free, worldwide license to use, reproduce, modify, adapt, publish, and display such content in any media format for promotional and brand building purposes.

Content Guidelines and Moderation

All user-generated content must be respectful, relevant, and in accordance with the law. Users are strictly prohibited from posting offensive, defamatory, profane, or misleading content. Ograins reserves the right to moderate, remove, or edit any content deemed inappropriate, misleading, or in violation of these guidelines without notice. Ograins shall not be liable for any content posted by users and does not endorse the accuracy of user reviews.

Prohibited Content

User submissions must not include:

• Any content that is unlawful, harmful, or violates third-party rights, including intellectual property rights.
• Advertisements, hyperlinks, or external promotions of other businesses or services.
• False, unverified medical or dietary claims regarding our products.

Limitation of Liability

No Warranty

The website and all food products, digital descriptions, and content provided therein are made available on an “as is” and “as available” basis. Ograins makes no representations or warranties, express or implied, regarding the perfect accuracy, completeness, or absolute reliability of the information provided on the website, nor the uninterrupted or error-free use of the platform.

Liability Disclaimer

To the fullest extent permitted by applicable Indian law, Ograins disclaims all liability for any direct, indirect, incidental, special, consequential, or punitive damages arising from or in connection with your use of the website or intake of products, including but not limited to:

1. Errors, inaccuracies, or omissions in product ingredient lists, descriptions, pricing, or other visual content.
2. Technical interruptions, server down-time, or delays in website operation.
3. Loss of personal data or unauthorized access to your account due to malicious third-party cybersecurity activities.

11.3. Third-Party Links

The website may contain links to third-party portals or payment processors which are not under the direct control of Ograins. We assume no responsibility for the content, privacy policies, or transaction practices of any external third-party website.

Force Majeure Clause

Unforeseen Circumstances

Ograins shall not be held liable for any failure to perform, delay in shipment processing, or any other disruption in the supply of products or services, where such failure or delay is caused by events completely beyond its reasonable control. Such events include, but are not limited to:

1. Acts of God, natural disasters (earthquakes, floods, severe droughts affecting grain harvest, etc.).
2. Epidemics, pandemics, or public health emergencies.
3. Governmental actions, agricultural regulations, export/import bans, or local restrictions.
4. Civil disturbances, strikes, political blockades, or labor disputes.
5. Fires, manufacturing accidents, power grid failures, or explosions.
6. Acts of terrorism, cyber-warfare, or war.

Resumption of Services

In a force majeure situation, Ograins shall endeavor to notify the affected customers as soon as reasonably possible and make all commercially viable efforts to resume performance and order shipments once the mitigating circumstances permit.

Modification of Policies

Right to Amend

Ograins reserves the right to modify, update, or amend these policies and terms of service at any time, at its sole discretion, without mandatory prior notice. All changes will become effective immediately upon being posted directly onto the website. The user acknowledges and agrees that continued use of the website following such updates constitutes legal acceptance of the modified terms and policies.

User Responsibility

It is the user’s primary responsibility to review these policies periodically for updates. While Ograins may occasionally endeavor to notify users of significant changes, the absence of an explicit notification does not exempt users from being bound by the latest updated policies.

Severability Clause

If any single provision or clause of these policies is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it legally enforceable, and the remaining provisions shall continue in full force and effect.

Jurisdiction, Governing Law, and Dispute Resolution

Applicable Law and Jurisdiction

In the event of any dispute, controversy, or claim arising out of or in connection with these Terms, policies, or any transaction carried out via the Ograins website, such disputes shall be exclusively governed by and construed in accordance with the laws of the Republic of India, without regard to conflict of laws provisions.

The user hereby irrevocably submits to the exclusive jurisdiction of the courts of [Insert Your State,], India, and agrees that all such disputes shall be subject to the jurisdiction of the Hon’ble Judicature of the High Court of [Insert State] and sub-ordinate courts and tribunals situated at [Insert City].

Arbitration and Mediation

Any dispute or difference arising between the parties out of or in connection with these Terms, including the interpretation, breach, termination, or validity thereof, shall be first attempted to be resolved amicably through mutual mediation or conciliation. If such dispute is not resolved through mediation within a period of 30 (Thirty) days from the date of initial reference, either party may refer the dispute to binding arbitration.

The arbitration shall be conducted strictly in accordance with the Arbitration and Conciliation Act, 1996, or any statutory amendments thereof, and shall be conducted by a sole arbitrator appointed mutually by both parties. The place, seat, and venue of arbitration shall be [Insert City, State], and the language of the arbitration shall be English. The parties to this agreement expressly waive any objections to the venue or any claims of an inconvenient forum.

Entire Agreement

These Terms, including any sub-policies referenced herein or incorporated by explicit hyperlink, constitute the entire legal agreement between the parties concerning the use of the website, the purchase of foods, and the commercial relationship between Ograins and the user. These Terms supersede any prior agreements, communications, or understandings, whether written or oral.

Indemnification Clause

User Indemnification

By using the Ograins website, placing orders, or engaging with any of our digital services, you agree to indemnify, defend, and hold harmless Ograins, its parent venture, affiliates, directors, officers, employees, and logistics agents (hereinafter referred to as “Indemnified Parties”) from and against any and all claims, damages, losses, liabilities, costs, or expenses (including but not limited to reasonable attorneys’ fees and litigation expenses) arising out of or in connection with:

1. Your violation of any applicable laws, agricultural regulations, or the rights of a third party, including intellectual property rights.
2. Your breach of these Terms or any other sub-policies of Ograins, including any warranties or representations you have made.
3. Any content or product reviews you submit or post on the Ograins portal.
4. Your fraudulent, negligent, or malicious misuse of the website, accounts, or services.

Assumption of Liability

In the event any legal proceedings are brought against the Indemnified Parties by a third party arising out of any user activity, submission, or breach, the user agrees to fully cooperate with Ograins in the defense of such proceedings and to completely indemnify the Indemnified Parties against any settlements, judgments, or awards made against them. Ograins reserves the right, at its sole discretion, to assume the exclusive defense and control of any matter otherwise subject to indemnification by the user.

15.3. Exception Clause

The indemnification obligations set forth herein shall not apply to the extent that any claims or damages arise directly from the proven gross negligence or willful misconduct of Ograins or its corporate agents.

Grievance Redressal

In the event of any grievances, consumer complaints, or queries regarding the processing of your data, services, or food products offered by Ograins, customers are encouraged to reach out directly via our customer support channels. Please contact our Grievance Officer at:

• Email: 
• Phone / WhatsApp Support: 
• Corporate Address: 

We commit to addressing all consumer concerns promptly, transparently, and efficiently, ensuring a satisfactory resolution in accordance with national consumer protection standards.