Ograins Return & Refund Policy
Customer satisfaction is important to Ograins. If you experience an issue with your order, we’re here to help.
Eligible Returns
Returns may be accepted if:
- The product is damaged during delivery.
- You receive the wrong product.
- The package is tampered with before delivery.
Non-Returnable Products
Due to the nature of food products, we cannot accept returns for:
- Opened products
- Used products
- Products damaged after delivery
- Change of mind
Reporting an Issue
Please contact us within 48 hours of receiving your order and include:
- Order Number
- Product Photos
- Description of the issue
Refund Process
Once approved, refunds will be processed to the original payment method within 5–7 business days.
Order Cancellation
Orders can only be cancelled before dispatch.