ograins Return & Refund Policy

Customer satisfaction is important to ograins. If you experience an issue with your order, we’re here to help.

Eligible Returns

Returns may be accepted if:

• The product is damaged during delivery.
• You receive the wrong product.
• The package is tampered with before delivery.

Non-Returnable Products

Due to the nature of food products, we cannot accept returns for:

• Opened products
• Used products
• Products damaged after delivery
• Change of mind

Reporting an Issue

Please contact us within 48 hours of receiving your order and include:

• Order Number
• Product Photos
• Description of the issue

Refund Process

Once approved, refunds will be processed to the original payment method within 5–7 business days.

Order Cancellation

Orders can only be cancelled before dispatch.